With regard to your computer generated replies:
"Our Ref:2007/Jul/0463 Toll-free: 1800-287 2727 Mainline: 6284-8866 Fax: 6282-5204 Website: <http://www.sbstransit.com.sg/>
Dear Mr Lee
Please refer to your feedback regarding Service 89.
2 We are sorry to learn of the inconvenience caused while waiting for this service.
3 The Manager has noted your concern on the frequency of the service and is monitoring the situation closely. Rest assured that, where it is within our control, we will ensure that buses arrive at regular intervals.
4 Bus captains have also been reminded to try their best to adhere strictly to their time schedules to ensure service reliability.
5 Thank you for bringing this matter to our attention.
Tang May Mayfor Deputy DirectorCorporate CommunicationsSBS Transit Ltd"
The service level of Service 89 had not show significant improvement.
Between 0740 and 0810 today there are 3 buses of which 2 are single deck with people standing at the step of the front door when the buses arrived at Bus stop 77019.
Again please response to my query as per my pervious feedback letter.
Please published the time table for service No.89 as this was no where to be found on your website.
Please explain why single deck buses are used during peak hour.
Please advice is a wait of 45min at peak hour for a passenger within SBS transit KPI.
I hope SBS transit will show some sincerity by replying the letter without using the standard template.