Many clients welcome telemarketing calls, replies bank association
ST Forum 16 Aug 2011
WE THANK Mr Lee Pheng Soon for his feedback ('Bank's reply omitted vital details'; Forum Online, July 26).
From time to time, banks offer new products and services to their customers through telemarketing calls.
Feedback from our member banks reveal that many customers have found such calls beneficial as they serve to inform customers of the new products and services being offered by their banks.
Customers who do not find such telemarketing calls beneficial can request their banks to put them on the do-not-call list. Banks subscribe to the telemarketing guidelines for the financial industry issued by the Contact Centre Association of Singapore (CCAS). Under the telemarketing guidelines, banks are committed to maintain a do-not-call list.
Customers who have requested not to be called by their banks or their telemarketing agents will be put on the do-not-call list. Banks and their telemarketing agents will refrain from making telemarketing calls to such customers.
If customers have feedback on any telemarketing issues, they can e-mail ABS at banks@abs.org.sg and provide details such as the name of the bank/telemarketing agent and the date and time of the call.
ABS will follow up with the relevant bank to ensure that the bank in question adheres to the telemarketing guidelines.
Ong-Ang Ai Boon (Mrs)
Director
The Association of Banks in Singapore
This is the most ridiculous statement by the Association of Banks in Singapore. Well guess this Ang Ai Boon is just trying to save the business she is in.
I have talked to many people and most and if not all find telemarketer are a bunch of pests.
This Ang Ai Boon claims that you can request your bank to put you on the do not call list if you do not want such harassments (Service) but judging from my own experience, I got call from Banks who I totally have no dealing with.
Moreover, these banks sub-contract this telemarketing service to multiple 3rd parties companies who do not follow to the rules. I personally receive caller who refuse to indentify themselves, hang up immediately when I question where they got my contacts and I even received call from different companies representing the same bank in the same day. Heck! I even receive call from company representing Standard Chartered Bank 1 year later after I told them to put me on their DO NO CALL LIST.
So the banks are big corporations like APPLE and NIKE that sub contract their job to 3 parties sweat shop and scum companies so these big corporations on the paper have a clean set of rules but they will claim ignorance of what their sub contractors are doing.
I will appreciate if this Ang Ai Boon can share where the hell did she get the evidence that MOST of the clients welcome telemarketing calls? Else she is just talking for the sake of talking. Dumb.
